What are the Benefits of Call Centre Outsourcing to India?

Outsourcing can be defined as the contracting out of a business function to a third party service provider. Outsourcing is very popular these days, especially when we talk about call centres, and it has several benefits as well. The business functions that are outsourced to a third party firm might be previously performed in-house or they may include some totally new functions that a business is adopting as an expansion plan. The primary merits of outsourcing include decreased operational costs, cheap labor and equipment, expansion of business, and availability of more time with the business owner to focus on other core areas. Nowadays, the most common business that is outsourced is the call centre. Whether it is a call centre in India or call centre abroad, there are three basic categories of service viz., inbound call centre services, outbound call centre services, and web-enabled call centre services.
Over the years, most of the western and European nations like U.S., U.K., etc. have often looked towards India for outsourcing their businesses, especially the call centre business. These outsourcing firms include many fortune 500 companies like American Express, General Electric, Dell, AOL, etc. The increasing number of outsourcing firms in India has led to the widespread increase in the number of call centres in India. These days, the call centres in India are not behind the call centers abroad in anyway; the Indian call centres have state-of-the-art infrastructure along with advanced equipment and trained personnel. Given below are some primary benefits of call centre outsourcing to India:

• India has the second largest English speaking population in the world, after U.S. It is easy to find qualified candidates here.
• Most of the Indian call centres possess industry standard human and material resources that are a precondition for providing quality call centre services.
• The cost of labor is much less in India than that in U.S. and U.K.; this proves to be a crucial factor in reducing costs for the outsourcing firms.
• Outsourcing call centre in India gives the time-zone advantage to the majority of western nations. It enables those firms to provide round-the-clock services to their customers.
• It is Indian Government’s policy to make the country excel in the field of IT and ITES; this facilitates the task for the companies in the field of IT and ITES to outsource to India.
• A large number of call centres in India are capable of providing multiple BPO sector services like inbound support, technical support, and backend data processing.
Go4Customer is a well-known call centre in india, operating in the field of inbound, outbound, and web-enabled call centre services. The firm has state-of-the-art infrastructural setup, advanced equipment, and trained personnel at its disposal. The company has considerable industry exposure.

Dedicated Server – An Overview

Before we say anything about a dedicated server, let’s first know about a server in general. Server is a physical computer dedicated to running one or more services (as a host), to serve the needs of other computer systems on a network. Depending on the type of computing service that it offers, a server could be a database server, mail server, file server, web server, print server, etc. If we talk in context of client-server architecture, a server is a computer program that runs to serve the requests of other computer programs called “clients”.

Now let’s come to the dedicated server. A dedicated sever is a physical machine that provides the internet support and operation for your site. As the name suggests, this server is dedicated to work for a single organization, institution, or person. Its resources are not shared by anyone except the organization or person to whom it is dedicated. These servers provide much more storage space, speed, and security in comparison to other servers.
Dedicated server have many advantages over the conventional shared servers; few major advantages out of them are given below:

• Shared servers have a limited space and they could fail to handle the increased data needs as a result of expansion in business activities, while there is no such restriction in dedicated servers.
• An increased load on the shared server may result in system downtimes. On the other hand, a dedicated server is capable of handling huge amounts of data without any decrease in the processing speed.
• Dedicated servers provide more flexibility in comparison to shared servers. For e.g., with a dedicated server the system administrator can choose the operating system that best suits his requirement; this is not possible with a shared server.
• With a dedicated server, the network administrator can choose the hardware and equipment of his choice. It cannot be done in case of a shared server.
• A dedicated server can be configured to suit the requirements of the organization owning it. This option is not available in a shared server, for they are shared by several organizations and hence, cannot be configured according to the needs of any one of them.

The majority of modern organizations are going for dedicated servers, realizing their importance for the growth of business. These servers, no doubt, cost more in beginning in comparison to the shared servers, but they prove very beneficial in the long run.

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